Playback issues
Fix audio or video that won’t play or keeps buffering.
Updated June 4, 2026
If a sermon, song, or video won't play or keeps buffering, these steps usually sort it out.
Step-by-step guide
- 01
Step 01 / 02
Quick fixes
- Won't start? Check your internet connection, then close and reopen the item.
- Buffering a lot? Switch to audio, or move somewhere with a stronger signal.
- A download won't open? Remove it and download it again — see Downloads & offline.
- No sound? Check your device volume and that silent mode is off.
Walkthrough image coming soon - 02
Step 02 / 02
Reset playback
- Close the app fully and reopen it.
- Confirm you have a steady connection, or a fully finished download.
- Update to the latest version of the app.
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